We are making waiting areas calmer, clearer and smarter.
InCue is a smart queue and token management platform built for Indian clinics, hospitals, salons, diagnostic centers and service businesses. It connects QR tokens, staff dashboard, TV display, customer tracking, optional WhatsApp updates, feedback and reports into one practical queue flow.
Built after seeing the same reception problem again and again.
Every busy reception hears the same question: “Mera number kab aayega?” It creates stress for customers and unnecessary pressure for staff.
Many businesses still depend on registers, paper tokens, verbal calling and manual coordination. Customers do not get clear queue visibility, and owners do not get clean operational data.
InCue was built to solve this with a simple digital queue flow.
The goal is not to make businesses change everything. The goal is to digitize the queue process they already follow: token generation, calling, service completion, customer updates, feedback and daily reporting.
QR token generated
Customer gets token
Dashboard updated
Staff controls queue
TV display synced
Waiting area sees live status
Feedback collected
Owner gets insight
What InCue does
One queue system for staff, customers, displays and owners.
InCue is more than a token number screen. It connects the complete customer flow from token generation to service completion and feedback.
QR token generation
Customers can scan a QR code, select a service and generate a digital token from their phone browser.
Staff dashboard
Reception staff can generate tokens, call next, start service, complete service, hold, cancel or mark no-show from a simple dashboard.
Live TV display
Waiting areas can show the current serving token, waiting queue and live updates on a paired TV or display screen.
Customer tracking link
Customers can open a live tracking page to see their token status, current serving token and queue progress.
Optional WhatsApp updates
When enabled, InCue can send token confirmation, reminders, now-serving updates and feedback links. WhatsApp is usage-based at ₹1 + GST per generated token.
Reports and analytics
Owners can review served tokens, waiting load, no-shows, busy hours, service demand and daily operational performance.
A product by MR Industry, built for real service queues.
InCue was created to solve a simple but costly problem: customers wait without clarity, staff repeat the same updates, and owners do not get a clean view of daily queue operations.
Parent company
InCue is built under MR Industry as a focused SaaS product for queue and token management.
Product focus
InCue helps service businesses manage waiting customers through digital tokens, live queue visibility, staff controls, TV display, customer tracking and reports.
Built for Indian merchants
The product is designed around real Indian reception flows: QR token generation, WhatsApp-first communication, TV display, simple staff actions and practical pricing.
No customer app required
Customers can generate or track tokens through a QR code or browser link. They do not need to install a mobile app to use the queue flow.
InCue workflow
From QR token to feedback, the full queue flow stays connected.
Customer scans QR or staff creates token
Token can be generated by customer through QR/link or by staff from dashboard.
Staff manages the live queue
Staff can call, complete, hold, cancel or mark tokens as no-show based on real front-desk flow.
TV display updates live
Waiting customers can see the current token and upcoming tokens without asking reception again and again.
Customer receives useful updates
Optional WhatsApp automation can send confirmation, reminders, now-serving messages and feedback links.
Owner gets daily visibility
Reports help owners understand token volume, staff activity, service demand, no-shows and busy hours.
Our core principles
The rules we follow when designing every screen of InCue.
Simplicity first
Queue software should not confuse staff. InCue keeps common actions clear: generate token, call, start, complete, no-show, pause and resume.
Customer clarity
Waiting becomes less stressful when customers know their token number, queue status and expected turn information.
Fast daily operations
Busy clinics, salons and labs need quick screens, fewer steps and reliable live updates during high footfall hours.
Practical reliability
InCue is designed to keep the queue flow understandable across dashboard, customer tracking, WhatsApp updates and TV display.
We understand high footfall and front-desk pressure.
Indian clinics, salons, labs and service counters need tools that are quick for staff, clear for customers and practical for owners. InCue is designed around this reality.
It fixes the most visible problem in the business: waiting without clarity.
When customers know their turn, staff gets breathing space and the business looks more organized.
Customer clarity
Customers do not need an app.
They scan a QR code or open a tracking link in the browser. They can see their token, current serving token, waiting count, and estimated time.
1
Scan QR
2
Get token
3
Track turn
Staff workflow
Staff can run the queue from one clean dashboard.
Daily queue actions stay simple: call next token, complete token, mark no-show, pause queue, resume queue, and keep the display updated.
TV display
A visible screen reduces counter pressure.
The waiting area display shows now serving, next tokens, and recently served tokens in a large readable format.
Now Serving
A-117
WhatsApp pricing
WhatsApp automation is optional and usage based.
Monthly plans do not include WhatsApp messages. If enabled, WhatsApp automation is charged separately at ₹1 per generated token.
₹1
per generated token when WhatsApp automation is enabled
Owner reports
See served count, no-shows, busy hours, service demand, and activity history.
Better timing
Use service-wise average time to give customers a clearer waiting estimate.
Controlled access
Keep merchant, staff, display, customer, and admin responsibilities separate.
A simple setup path for your team.
Start with the queue flow you already use, then add QR, display, staff controls, and reports step by step.
1
Add business services
2
Set staff access
3
Pair TV display
4
Place QR at counter
5
Start generating tokens
6
Review daily reports
Next step
See InCue with your real services and counters.
Book a demo and we will show how InCue can fit your daily queue flow.
Ready to bring order to your waiting area?
See how InCue can fit your queue, your staff, your TV display, your WhatsApp flow and your daily operations.