Everything your team needs to
run a clear queue.
InCue combines QR tokens, staff dashboard, live TV display, customer tracking, optional WhatsApp updates, feedback, activity logs, and reports in one merchant-friendly system.
Customers can join the queue from your QR code.
Link a QR code to your merchant account and let customers generate tokens for available services without paper slips, app installs, or repeated reception questions.
Service selection
Customers can choose the service, enter required details, and generate a token from the browser.
Live tracking after token
After success, customers can open a live queue tracking link and see their status anytime.
Optional WhatsApp alerts
When enabled, token updates can be sent on WhatsApp at ₹1 + GST per generated token.
Scan QR to generate token
Select service, confirm details, and track live queue from browser.
Built around clear responsibilities
Each InCue layer has a focused role, so owners, staff, customers, displays, and admins do not get mixed up.
Business setup
Owners can manage services, staff access, display pairing, reports, subscription details, and business settings.
- Services and average service time
- Staff members and permissions
- Display device pairing
- Reports, logs, and plan limits
Counter workflow
Staff can run daily queue operations with fast actions for calling, completing, skipping, and managing tokens.
- Live waiting, serving, and completed tokens
- Call next and complete tokens
- Mark no-show or skipped tokens
- Pause and resume queue
Visible queue
Customers get clear status through TV display, browser tracking link, and optional WhatsApp updates.
- Live TV queue display
- Customer tracking link
- Optional WhatsApp alerts and feedback link
- QR token generation
Features merchants actually use every day.
Clear controls for the counter team, clear status for customers, and clear reporting for the owner.
Digital Token Management
Create, call, start, complete, hold, cancel, no-show, and track tokens with a clear queue status flow.
QR Token Generation
Customers can scan a linked QR code, select service, enter required details, and generate a token from the browser.
Staff Dashboard
Counter staff can manage daily operations without entering owner settings or complex admin screens.
Live TV Display
Show current serving token, waiting queue, recent tokens, and live updates on a paired TV or display screen.
Customer Tracking Link
Customers can check token status, current serving token, estimated wait, and queue movement without installing an app.
Optional WhatsApp Automation
Send token confirmation, reminders, now-serving, and feedback updates when enabled. Charged at ₹1 + GST per generated token.
Service-wise Queue
Manage different services with average service duration so ETA and queue movement become easier to understand.
Auto-complete Setting
Choose whether calling the next token should automatically complete the previous serving token.
Role-based Staff Access
Give staff limited access for queue operations while owners keep control over business setup and reports.
Activity Logs
Track important merchant, staff, customer, display, and admin actions with useful operational history.
Reports & Analytics
Review token count, completed tokens, no-shows, waiting load, service demand, and daily performance.
Feedback Link
After service completion, InCue can send a feedback link to collect customer experience signals.
Connected workflow
One token flow connects dashboard, customer phone and TV display.
InCue is designed so each queue action updates the right people and screens at the right time.
Token generated
Customer scans QR or staff generates a token from the dashboard.
Dashboard updates
Staff sees the new token in waiting queue with service details.
TV display syncs
Waiting area display updates with now-serving and upcoming tokens.
Customer tracks live
Customer can open a browser link to check queue status anytime.
WhatsApp updates
If enabled, WhatsApp alerts go at key moments. Billing: ₹1 + GST per generated token.
Reports improve visibility
Owner can review daily queue activity, no-shows, demand, and service flow.
Daily staff actions
Fast actions for real front-desk situations.
WhatsApp flow
Optional automation at ₹1 + GST per generated token.
WhatsApp messages are not included in monthly software plans. If enabled, billing is calculated at ₹1 + GST per generated token.
It fixes the most visible problem in the business: waiting without clarity.
When customers know their turn, staff gets breathing space and the business looks more organized.
Customer clarity
Customers do not need an app.
They scan a QR code or open a tracking link in the browser. They can see their token, current serving token, waiting count, and estimated time.
1
Scan QR
2
Get token
3
Track turn
Staff workflow
Staff can run the queue from one clean dashboard.
Daily queue actions stay simple: call next token, complete token, mark no-show, pause queue, resume queue, and keep the display updated.
TV display
A visible screen reduces counter pressure.
The waiting area display shows now serving, next tokens, and recently served tokens in a large readable format.
Now Serving
A-117
WhatsApp pricing
WhatsApp automation is optional and usage based.
Monthly plans do not include WhatsApp messages. If enabled, WhatsApp automation is charged separately at ₹1 per generated token.
₹1
per generated token when WhatsApp automation is enabled
Owner reports
See served count, no-shows, busy hours, service demand, and activity history.
Better timing
Use service-wise average time to give customers a clearer waiting estimate.
Controlled access
Keep merchant, staff, display, customer, and admin responsibilities separate.
A simple setup path for your team.
Start with the queue flow you already use, then add QR, display, staff controls, and reports step by step.
1
Add business services
2
Set staff access
3
Pair TV display
4
Place QR at counter
5
Start generating tokens
6
Review daily reports
Next step
See InCue with your real services and counters.
Book a demo and we will show how InCue can fit your daily queue flow.
Ready to make your queue easier to manage?
See how InCue can fit your services, staff, displays, customer tracking and daily counter flow.