WhatsApp token alert system
WhatsApp Token Alerts That Keep Customers Informed
When enabled, InCue can send useful queue updates on WhatsApp so customers know when their turn is getting close.
QR tokens
Join from browser
TV display
Live now-serving
Tracking link
No customer app
Simple pricing
WhatsApp optional
Target keyword
WhatsApp token alert system
Built as a useful landing page for merchants, not a keyword-stuffed page.
Problem it solves
Customers miss turns when communication is weak
If customers step outside or sit away from reception, they may miss their turn. WhatsApp queue alerts help them stay updated without calling the front desk.
Pricing note
Monthly software plans do not include WhatsApp messages. WhatsApp automation is optional and billed separately at ₹1 per generated token when enabled.
View pricingHow it works
Simple steps from customer action to staff control.
Customer generates or receives a token.
Backend creates a tracking link and queue status.
WhatsApp automation can send token-created message when enabled.
Reminder messages can be sent before the expected turn.
Now-serving and feedback messages can be sent at key moments.
Usage is billed separately at ₹1 per generated token when enabled.
Screens and use cases
Where this feature appears in the InCue flow.
Token generated
Customer receives token number and tracking link.
Reminder updates
Messages can remind customers before their turn.
Now serving
Customer gets a clear update when their token is called.
Feedback link
After service, feedback can be collected when supported by the merchant flow.
Business benefits
Built for practical merchant outcomes.
Reduce missed turns.
Reduce repeated waiting-time questions.
Give customers status on a familiar channel.
Improve service experience without customer app install.
Keep WhatsApp cost usage-based and transparent.
Related pages
Explore the full InCue ecosystem.
Compare related use cases, features, pricing, and setup options before booking a walkthrough.
FAQ
Common questions
Are WhatsApp messages included in InCue plans?
No. WhatsApp automation is optional and charged at ₹1 per generated token when enabled.
What messages can be sent?
Common queue updates include token generated, reminder, now serving, and feedback link where configured.
Can WhatsApp be manual?
InCue can support automatic or staff-triggered communication depending on merchant settings and backend workflow.
Do customers need an app?
No. WhatsApp links and tracking pages open in the browser.
Can customers opt out of promotional messages?
Promotional communication should allow opt-out where applicable. Queue-related service messages may still be sent for service delivery.
Next step
See InCue with your real queue flow.
Book a practical demo and we will map InCue to your services, counters, displays, and customer communication.