Live queue tracking system
Live Queue Tracking System for Customers
Give customers a simple status page that shows current serving token, their token number, tokens before them, and estimated waiting time.
QR tokens
Join from browser
TV display
Live now-serving
Tracking link
No customer app
Simple pricing
WhatsApp optional
Target keyword
live queue tracking system
Built as a useful landing page for merchants, not a keyword-stuffed page.
Problem it solves
Customers ask because they cannot see their status
A live tracking link gives customers the answer from their phone and reduces pressure on reception staff.
Pricing note
Customer tracking links are part of InCue queue flow. Optional WhatsApp automation can deliver these links and is charged separately when enabled.
View pricingHow it works
Simple steps from customer action to staff control.
Customer receives or opens a tracking link.
The page reads merchant and token details from query parameters.
Queue status is fetched from the backend public API.
Socket updates can keep the page live where supported.
Polling fallback keeps status useful if socket is unavailable.
The screen handles waiting, serving, completed, skipped, cancelled, paused, delayed, and closed states.
Screens and use cases
Where this feature appears in the InCue flow.
Now serving
Shows the active token when relevant.
Your token status
Shows whether the customer is waiting, serving, completed, skipped, or cancelled.
Estimated wait
Shows tokens before customer and estimated waiting time.
Queue state
Shows active, paused, delayed, or closed state clearly.
Business benefits
Built for practical merchant outcomes.
Reduce repeated questions at reception.
Help customers wait with more confidence.
Support WhatsApp/SMS tracking links.
Make queue status clear even without a TV view.
Keep customer pages lightweight and focused.
Related pages
Explore the full InCue ecosystem.
Compare related use cases, features, pricing, and setup options before booking a walkthrough.
FAQ
Common questions
Can customers track token status from phone?
Yes. Customers can open a live tracking page from a browser link.
What does the tracking page show?
It can show merchant name, current serving token, customer token, status, tokens before them, estimated wait, and queue state.
Does tracking need an app?
No. It works as a customer web page.
What happens if socket is not available?
The tracking page can use polling fallback so the status still refreshes.
Should tracking pages be indexed by Google?
No. InCue token tracking pages are utility pages and should remain noindex.
Next step
See InCue with your real queue flow.
Book a practical demo and we will map InCue to your services, counters, displays, and customer communication.