Updated 30 September 2026 by the InCue Team. InCue’s published monthly queue-software plans are ₹499, ₹999 and ₹1,499, plus GST. Your total also depends on optional WhatsApp use, paid add-ons and any hardware you need. These are InCue prices, not a market-wide survey.
The useful question is: “What will this setup cost for my actual counters, working days and message usage?” This guide separates those costs so you can compare a written quote with your own operation.
Current InCue software plans
| Monthly plan | Software price, before GST | Dashboard / staff users | TV displays in current plan |
|---|---|---|---|
| Starter | ₹499/month | 1 | 1 |
| Growth | ₹999/month | Up to 3 | Up to 3 |
| Pro | ₹1,499/month | Up to 8 | Up to 5 |
Unlimited token generation, the QR scan token page and customer live tracking are included in these plans. Optional WhatsApp uses a separate prepaid balance. A plan’s user or display allowance is not a promise about how many customers your staff can serve per hour.
Compare the current plans and yearly totals. Check the plan page and your order for the final price, taxes, limits and current offer terms before paying. Do not calculate an annual invoice by multiplying a rounded “per month” display price.
What is included, optional or needed at your site?
- Software subscription: Required for the live InCue service. Select the staff access and display limits your location needs.
- QR token page and live tracking: Included. Customers use a browser; a customer app download is not required.
- WhatsApp updates: Optional and prepaid at ₹1 per generated token when automation is enabled. This is token-level pricing, not ₹1 for every individual message. Customer messaging preferences still apply.
- Marketplace services: Check the current marketplace for separately priced services and features temporarily bundled by a launch offer. A temporary offer should not be assumed to last forever.
- Hardware and connectivity: Budget separately for any display, compatible playback device, staff device, mounting, power and internet that you do not already have. Confirm device compatibility in a demo before buying anything.
- Setup, training and integrations: Ask for an itemised quote where these are required. A customised integration is not automatically part of a standard software subscription.
Worked monthly budgets
These are hypothetical examples using published monthly plan prices. They are not customer case studies, invoices or promises of savings. Totals below exclude GST, new hardware, internet and separately purchased add-ons.
One counter with no WhatsApp automation
A location using Starter and browser tracking pays ₹499/month before GST for the software. Generating more ordinary tokens does not turn that base subscription into a per-token software fee. The business still needs an appropriate staff device and network connection.
A growing team with optional WhatsApp
Assume Growth, 50 generated tokens per working day, 26 working days, and WhatsApp automation enabled for all of those tokens:
- Tokens in the example: 50 × 26 = 1,300.
- Planned WhatsApp balance usage: 1,300 × ₹1 = ₹1,300.
- Software: ₹999.
- Combined illustrative monthly budget: ₹2,299 before GST and other extras.
That balance estimate is separate from a gateway payment fee, hardware bill or marketplace purchase. Check actual wallet usage and your service configuration rather than assuming every visitor wants a message.
Multiple counters with a separate add-on
Start with Pro at ₹1,499 before GST. Add the price of the selected marketplace service and your own estimated messaging usage. Do not add a display twice if it is already inside your current plan allowance. Ask which charges are per outlet, per display or per month; those units can change the total substantially.
Size the queue before selecting software
Two staff logins do not necessarily mean two active service counters. A receptionist may issue tokens while one practitioner delivers the service. If ten people arrive each hour and one counter takes ten minutes per person, demand is above that counter’s theoretical capacity of six per hour.
The free queue wait time and counter calculator lets you compare service duration, arrivals and available counters. It is a planning scenario, not a live ETA. Use measured busy-hour numbers rather than adding a staff account and expecting waiting time to disappear.
Compare quotes on the same basis
- List the location, services, active counters, required staff accounts and display screens.
- Ask what happens when a staff user, display or outlet exceeds the plan limit.
- Separate monthly subscription, annual prepayment, usage charges and one-time purchases.
- Record the expiry and later price of any introductory offer.
- Confirm the payable total including taxes and which entity invoices each service.
- Ask about cancellation, data access, training, support and device compatibility before ordering.
Software vendors bundle different things. Avoid comparing a software-only subscription with a quote that includes a kiosk, installation and onsite maintenance. This guide does not assign unsupported “typical market prices” to those different products.
Assess the benefit without assuming revenue growth
Measure your current situation first: busy-hour waits, missed turns, repeated reception questions and time spent issuing tokens. After introducing a new workflow, compare similar days with similar staffing. A clearer queue can help operations, but software alone does not guarantee shorter consultations, fewer no-shows, more revenue or better Google rankings.
For example, if your team actually measures twenty minutes less repetitive administration per day, value that measured time using your own costs. Do not count it as additional patient revenue unless that capacity was really used.
Common pricing questions
Is the free calculator a free InCue plan?
No. The calculator is free and does not require signup. Live token management uses a paid InCue plan. A free demo helps you assess the service before purchase.
Are QR scanning and customer tracking charged separately?
The QR scan token page and live queue tracking link are included in the published plans. WhatsApp automation and paid marketplace services have their own terms.
Do I have to buy a token machine?
The QR/browser workflow does not require a dedicated token dispenser. Customers who need assistance can receive a staff-generated token. Check your own accessibility and reception needs before deciding on hardware.
Can you promise that the system pays for itself?
No. The outcome depends on demand, staffing, service duration and how the business uses the system. A demo and a measured pilot give a better basis for that decision.
Check current pricing · Explore marketplace services · Book a free demo