Why queue alerts matter
Customers may step outside, sit away from reception, or miss verbal announcements. A token alert helps them stay updated.
Useful moments to send alerts
The most useful messages are practical: token generated, reminder before turn, now serving, and feedback after service.
Keep pricing transparent
InCue monthly plans do not include WhatsApp messages. WhatsApp automation is optional and billed separately at ₹1 per generated token when enabled.
Avoid over-messaging
Queue messages should help customers, not irritate them. Promotional messages should follow applicable rules and opt-out expectations.
Common questions
Are WhatsApp alerts included in InCue plans?
No. They are optional and charged at ₹1 per generated token when enabled.
What messages can be sent?
Common updates include token generated, reminders, now serving, and feedback links.
Can customers opt out of promotional messages?
Promotional messages should allow opt-out where applicable.
Do WhatsApp alerts need an app?
No. Customers receive messages on WhatsApp and can open tracking links in the browser.