InCueChapter 18 of 23 · Updated 22 October 2026
Features & limitations
See what is supported, plan dependent, unavailable or unverified.
| Capability | Status | Practical boundary / alternative |
|---|---|---|
| Digital queue, manual walk-in, public QR and tracking | Available in implementation, subject to active account | Internet and business/service eligibility still apply. |
| Owner-defined token/appointment fields | Available now | Maximum 20 definitions; staff fill answers only. |
| Public TV details | Available with configuration | At most 2 optional details; choose carefully for privacy. |
| Daily QR cap including staff issue count | Available with configuration | Does not cap staff issuance; prepaid holds and accepted-payment recovery have special handling. |
| Free revisits | Available when enabled | Same identity, earlier paid/completed service, validity/count limits; no universal free-all-services rule. |
| Advance appointments | Selected plans and owner configuration | Use available staff Dashboard workflow; a public customer self-booking flow was not verified. |
| Compatible counter routing | Plan/configuration dependent | A Counter user needs assigned services and available capacity. |
| Transfer after work already started | Not offered in the verified Dashboard action | Transfer Called work before Start; obtain a supported supervisor decision otherwise. |
| Undo every completed/cancelled/no-show action | Not supported as a general verified operation | Review history and contact support before creating a replacement record. |
| Automatic customer refund on token cancellation | Not supported | Refund through the approved payment provider, then record/reconcile as offered. |
| Ads on TV | Paid add-on | Active creative, working media host, supported codecs and queue timing required. |
| WhatsApp alerts | Optional paid usage/account activation | Provider acceptance/delivery/read are different; queue operation is separate. |
| Custom WhatsApp message/template editor for merchants | Not verified | TV completion text is configurable; ask support about message/template requirements. |
| External review link | Available with configuration | Reviews remain at the external site; no automatic rating import. |
| Report export | Pro entitlement exists; usable current download UI not verified | Request the required export from support; do not invent a button. |
| Multi-outlet consolidated owner switch | Not verified in the current merchant navigation | Ask support about separate location setup. |
| Custom manager-role builder | Not verified | Use supported Dashboard/Counter access and actual permission switches. |
| Automatic customer identity proof from name/mobile | Not provided by revisit matching | Use an appropriate assisted identity policy; matching is not OTP verification. |
| Full offline token issuance | Not verified/supported as a complete workflow | Cached screens are informational; wait for acknowledged server actions. |
| Guaranteed ETA, WhatsApp delivery, ad views or every-TV compatibility | Not guaranteed | Test devices and use staff communication when a channel is unavailable. |
| Medical records, diagnosis, inventory, vehicle repair job cards or GST filing | Not verified as customer operating features | Use an appropriate separate system; do not repurpose custom fields for unnecessary sensitive records. |
“Available” above refers to inspected implementation/local checks, not a paid production transaction executed during this documentation task. Support activation, current catalog grants and app version can affect your account. No unconfirmed roadmap item is labelled Coming soon except the wording actually present in a feature card.
Edition 1.0. Use the controls available in your account. Get help if a step is unavailable.