Contact & support

Use self-service checks for a wrong filter, stale browser, missing required input or muted TV. Contact support for unresolved pairing, account/identity changes, confirmed payment without activation, inconsistent saved records, restricted exports or a correction without a supported control.

Verified official channels

• Email: support@incue.in
• Phone: +91 7988919040
• WhatsApp: Contact InCue
• Contact form: incue.in/contact
• Merchant app: Account > Help Center. A help/contact route is not a guarantee of 24-hour service.

No fixed support hours, response-time guarantee or emergency-service commitment is stated here. A Priority Support plan flag is not a documented SLA.

Send a useful support request

1. Identify your business/account using the normal support channel. Do not send your password, OTP or payment keys.
2. State the affected workspace: Merchant, Queue Dashboard, QR, tracking, TV or payment.
3. Give the date/time in IST, device/browser/app version and the exact action taken.
4. Include the token/appointment/payment reference where relevant, without exposing unnecessary personal details.
5. Quote the visible error and attach a redacted screenshot. Explain what you expected and what happened instead.
6. Say whether it affects one device/customer or several, and which non-destructive checks you already tried.

Example: “Our Display app shows Reconnecting after reload at 10:15 AM IST. Reception Dashboard is online. Device: current Chrome on a TV box; Display v24. The business name is correct, but today's sample token does not update. We tested the network and sound-check separately. No token was reissued.”

Keep this guide current

This edition was checked against the available source and safe local interfaces on 22 October 2026. Review settings, prices, account entitlements and current UI after a product release. Ask InCue support about account-specific availability and workflows that still need live payment or hardware checks.