Customer feedback

Receive and submit a review

After a completed visit, the customer may open the feedback link from the tracking journey or an eligible WhatsApp feedback button. Use the link for that visit. Choose the offered rating and, if useful, add a short factual comment. Do not put medical history, identity documents or payment secrets in feedback.

Feedback availability and duplicate-submission rules are checked for the linked visit. An invalid, expired or ineligible link must not be replaced by guessing another token's URL. Ask reception for help with the correct visit. Delivery of a feedback message is not proof that a review was submitted.

Owner: review and configure the destination

Location: Merchant Account > Customer Feedback.

1. Open the screen. Review Total Reviews and Avg Rating for the active filters.
2. Apply date/rating filters where offered. Use Load More Feedback when more pages are available.
3. Open an item for Feedback Detail and the related visit/service/counter context.
4. In Feedback link on WhatsApp, choose Change if you want to change the destination.
5. Select InCue feedback form to collect ratings/comments inside InCue, or My own link for your external review page. Enter a valid HTTPS destination and save through the offered control.
6. Test the destination with a non-sensitive sample link before giving it to customers.

External feedback stays on that external site. InCue does not import external Google ratings just because you paste a review URL. Do not interpret an empty InCue review list as proof that no one reviewed the external site.

Public marketplace copy describes feedback as free while WhatsApp alerts are enabled, with a standalone ₹299/outlet/month reference otherwise. Account entitlement/activation must be confirmed; an advertised reference price is not proof of automatic standalone activation. The owner sees merchant reviews; platform-only feedback and other businesses' records are not a general customer-facing feed.